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Mayuresh Shilotri

The Importance of SLA in Customer Support

The Importance of SLA in Customer Support

  • 9 min read

Service Level Agreements (SLAs) are formalized contracts that outline the expected level of service between a service provider and a customer. These agreements serve as a critical framework for defining the quality, availability, and responsibilities associated with the services provided.

How to Align Sales Enablement Goals with Business Objectives

How to Align Sales Enablement Goals with Business Objectives

  • 8 min read

By understanding the specific goals of sales enablement, organizations can create a framework that supports their sales teams in achieving their targets. One of the critical aspects of sales enablement goals is the focus on improving the buyer’s journey. This means understanding the needs and pain points of potential customers and equipping sales teams with insights that can help them address these issues effectively.

A Day in the Life of a Sales Engineer

A Day in the Life of a Sales Engineer

  • 10 min read

This duality of skills—technical proficiency combined with persuasive communication—enables sales engineers to effectively demonstrate how their offerings can solve specific problems for clients. In many industries, particularly in technology and manufacturing, sales engineers play an essential role in the sales process. They are not merely salespeople; they are trusted advisors who help clients navigate the intricacies of product selection and implementation.

Using CRM Tools to Enhance Customer Support

Using CRM Tools to Enhance Customer Support

  • 9 min read

Customer Relationship Management (CRM) tools have become indispensable in the realm of customer support, serving as a bridge between businesses and their clientele. These sophisticated software solutions are designed to manage interactions with current and potential customers, streamlining processes and enhancing the overall customer experience. In an era where customer expectations are at an all-time high, the role of CRM tools in customer support cannot be overstated.

The Role of Personalization in Customer Onboarding

The Role of Personalization in Customer Onboarding

  • 9 min read

Personalization has emerged as a cornerstone of effective customer engagement, particularly during the onboarding phase. This initial interaction sets the tone for the entire customer journey, making it crucial for businesses to recognize the significance of tailoring experiences to individual preferences and needs. Personalization in onboarding not only enhances customer satisfaction but also fosters loyalty and retention.

Photo Black and White

How to create effective videos for an e-learning platform?

  • 7 min read

The presence of a video in any document makes it very easy for the learner to understand the concept by heart.This is probably because of its features- the learner can conveniently at any point of time watch it.

Photo Sales Engineer at whiteboard

Buy or Build? What to choose to set up your online course.

  • 7 min read

There are some interesting facts about building your online course, that will definitely let you choose it. Though many people find this option not suitable because it is quite a time taking. It may take 5 to 10 months to function properly. But when it gets activated, it will be a course containing all your desired functions.

Whereas with a pre-build solution, you have limited options. First, it comes out with the pre-made features and works. You just have the option of changing the brand name, color contrast, and creating a user profile. The rest of the features will be the same. And second, it is costly also as compared to building your own. So, listed below are the fascinating reasons that will let you build your online course.

Photo Happy customer

It’s all about Visual Design!

  • 6 min read

Naturally, humans are much attracted by aesthetically designed content. Visual elements play an important role and give rise to a better understanding.

Photo Customer service representative

An approach to educational fun for the virtual classroom!

  • 6 min read

Every teacher tries their best to increase the participation of the students in the online classroom. This is important because a dull classroom with no involvement of the student makes no sense for healthy learning.

Photo Team collaboration

How to add behaviorism principles to your eLearning platform?

  • 6 min read

Though many of us may think that we only follow cognitivism or constructivism, the reality is that we all use behaviorism principles in all our learning content. The thing is we actually don’t realize that we are following the behaviorism principles.

Photo Sales Engineer at whiteboard

How to make slideshows work better?

  • 6 min read

I think you all must have gone through this pain of bad slideshows or presentations. Creating a flawless slideshow that is just perfect for the audience can sometimes be a challenging task. A lot of creativity and unique ideas are needed for a perfect slideshow. 

Photo Customer journey

All about Social Emotional Learning!

  • 7 min read

Often people face this situation when they feel emotionally weak and in such situations, it becomes difficult to react in the right way. Extreme anger is one of the most common reactions that a person might express. 

How to Build a Customer-First Support Team

How to Build a Customer-First Support Team

  • 8 min read

In the realm of customer service, comprehending the needs and expectations of customers is paramount. This understanding goes beyond merely collecting feedback; it involves a deep dive into the motivations, preferences, and pain points of the customer base. Businesses can employ various methods to gather insights, such as surveys, focus groups, and direct interactions.

The Role of Sales Engineers in Modern SaaS Sales

The Role of Sales Engineers in Modern SaaS Sales

  • 8 min read

In the rapidly evolving landscape of Software as a Service (SaaS), the role of sales engineers has emerged as a critical component of the sales process. Sales engineers serve as the bridge between the technical intricacies of a product and the needs of potential customers. Their unique blend of technical knowledge and sales acumen allows them to effectively communicate the value of complex software solutions to a diverse audience.

The Role of Empathy in Customer Support

The Role of Empathy in Customer Support

  • 8 min read

Empathy is a cornerstone of effective customer support, serving as the bridge that connects service representatives with customers. It involves the ability to understand and share the feelings of another, which is crucial in a service-oriented environment where customers often reach out during moments of frustration or confusion. When customer support agents demonstrate empathy, they not only acknowledge the emotional state of the customer but also validate their experiences.

The Pillars of a Successful Customer Success Program

The Pillars of a Successful Customer Success Program

  • 8 min read

In the realm of customer success, comprehending the needs and goals of customers is paramount. This understanding serves as the foundation upon which effective strategies are built. To truly grasp what customers seek, organizations must engage in active listening and thorough research.

How Sales Engineers Bridge the Gap Between Sales and Product Teams

How Sales Engineers Bridge the Gap Between Sales and Product Teams

  • 8 min read

Sales engineering is a specialized field that merges technical expertise with sales acumen, playing a pivotal role in the technology-driven marketplace. As organizations increasingly rely on complex products and services, the demand for professionals who can navigate both the technical and commercial landscapes has surged. Sales engineers are uniquely positioned to bridge the gap between the intricate details of product functionality and the practical needs of customers.