1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
After 33 Customer meetings I decided to NOT build a Product
We drove around the SF - Bay Area for 5 days clocking 1300 miles and 33 meetings with CEOs and…
18 Car Accessories for traveling salesman
This blog post marks the beginning of 4 months road trip with Mayuresh Shilotri, Shrikant Somani and Nishant Sharma travelling…
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
Sales Engineering
1,000+ word posts only.
The Role of Sales Engineers in Subscription-Based Business Models – Sales Engineering
We, as sales engineers, are the linchpins in the intricate machinery of subscription-based business models. Our role transcends the traditional…
How to Build Trust Between Sales Engineers and Prospects
“How to Build Trust Between Sales Engineers and Prospects | RSS.com Your browser does not support iframes. Click here to…
Best Practices for Handoffs Between Sales Engineers and Support Teams
“Best Practices for Handoffs Between Sales Engineers and Support Teams | RSS.com Your browser does not support iframes. Click here…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Cold Start Solutions: How to Build Data-Driven AI Features Before You Have Active Users
We’ve all been there. We have a brilliant AI idea, a meticulously crafted algorithm, but… crickets. No users, no data,…
Benchmarking Your AI: How to Choose or Build an Evaluation Framework (Eval) for Your PRD
We’re all in agreement, aren’t we? Building AI that truly delivers on its promise requires more than just throwing data…
The Feedback Loop UX: Creating Seamless Ways for Users to Correct and Train Your AI Model
We’re at the cusp of a new era in how we interact with technology. Artificial intelligence is no longer a…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger…
Top 6 tips to make virtual learning better for humans
Just like one size of cloth does not fit everyone similarly, an approach taken upon individuals will not be suitable…
Gesticulation: A must used strategy for better engagement in class
Do you know that your hands can also speak? Gestures play an essential role while teaching. A lot of information…
Books I recommend
Super short posts on Books I have read and hence recommend.
Tuesdays with Morrie- Book Review
One of the best books that I have ever read comprising life's most important lessons.
Book Review – The Collaborative Sale
This review is for executives, operators, and strategists who understand that the traditional sales playbook is obsolete. In a world…
Euclid’s Window – Book Review
If you are a maths and science buff- this is for you. This is a book that unlocks the philosophy…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Jigsaw technique of cooperative learning
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material…
Stop treating “two-way doors” like they stay open forever.
Leadership often treats flexible tech or process choices ("two-way doors") as perpetually easy to undo, but reversibility decays quickly over…
Discipline in School
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
Customer Support
1,000+ word posts only.
Customer Support Best Practices for SaaS Companies
In the competitive landscape of Software as a Service (SaaS), customer support plays a pivotal role in determining a company's…
The Next-Gen Bot: Shifting from Rigid Decision Trees to Conversational GenAI Support – AI in Customer Support
We stand at the precipice of a significant paradigm shift in how we approach customer support. For decades, our reliance…
Automated Quality Assurance: Using AI to Audit 100% of Support Tickets for Compliance and Tone – AI in Customer Support
We’ve always known that quality assurance in customer support was crucial. It’s the bedrock of customer satisfaction, the guardian of…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
