1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
After 33 Customer meetings I decided to NOT build a Product
We drove around the SF - Bay Area for 5 days clocking 1300 miles and 33 meetings with CEOs and…
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
A Practical Guide To Packing for Travelling Salesman
I have travelled as a tourist. More on my choice of hotels here. Recently, for more than 100 days I…
Sales Engineering
1,000+ word posts only.
Leveraging Sales Engineering for Post-Sale Success
We often consider sales engineering primarily as a pre-sales function, a critical bridge between complex technology and client needs during…
SOW Generation at Scale: Turning Technical Discovery Notes into Statements of Work in Seconds – AI in Sales Engineering
We stand at the precipice of a sales engineering revolution, a moment where the often-arduous journey from technical discovery to…
How to Benchmark Sales Engineering Performance
Sales engineering is a critical function that bridges the gap between technical expertise and sales acumen. Sales engineers are responsible…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
B2C & B2B Product Managers: How do they differ?
The challenges of a B2B product manager vs a B2C product manager are almost similar. Having had the privilege to…
Importance Of Aligning Product and Sales Teams
Every company has its department dealing with their challenge. The sales team is a follower of money, whereas the product…
Does Your Funnel Provide Valuable Insight?
A funnel comprises the measurement of the key event at each step of the flow or user journey. Funnels can…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Gesticulation: A must used strategy for better engagement in class
Do you know that your hands can also speak? Gestures play an essential role while teaching. A lot of information…
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger…
It’s all about Visual Design!
Naturally, humans are much attracted by aesthetically designed content. Visual elements play an important role and give rise to a…
Books I recommend
Super short posts on Books I have read and hence recommend.
Book Review – The Pin Drop Principle
“The Pin Drop Principle” argues that the most impactful communication, whether in a boardroom presentation or a customer service interaction,…
Reversing Heart Disease – Book Review
Learned how to think, breathe, inter-relate, eat, and exercise in the best interest of my heart health. Get ready to…
What the Dog Saw and Other Adventures-Book Review
What the Dog saw is one of the exciting books from the collection of Malcolm Gladwell. I really love the…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Discipline in School
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
71 hours of Webinar in Lockdown
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Why ‘iteration’ matters?
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
Customer Support
1,000+ word posts only.
How to Manage Peak Customer Support Times
In the realm of customer service, recognizing peak support times is crucial for maintaining high levels of customer satisfaction. Peak…
The Agent’s Co-Pilot: Auto-Generating Draft Responses and Root-Cause Analyses for Complex Bugs – AI in Customer Support
We’re living in an era where the sheer volume and complexity of customer issues can feel overwhelming, especially for our…
A Guide to Integrating Support Tools with Your Tech Stack
In today's fast-paced digital landscape, the integration of support tools has become a cornerstone for businesses aiming to enhance customer…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
