1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
What I learnt from building Mumbai’s largest offline Data Science Community?
15 January 2021
Community building requires certain ascetic quality. Communities are a sure shot way of building brands and longevity. The reason why…
Short Programmes and Consumer Behaviour
20 March 2022
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger…
Mathematically modelling the RoI on Content Marketing
15 January 2021
Mathematically modeling is an iterative process. We start with the basics and gradually embellish the model to factor more of…
Sales Engineering
1,000+ word posts only.
The Competitive Feature Matrix: Real-Time AI Whispering for SEs Facing Technical Competitor Objections – AI in Sales Engineering
28 July 2026
In the ever-evolving landscape of technology, sales engineers (SEs) face a unique and persistent challenge: technical competitor objections. These aren’t…
Leveraging Sales Engineering for Post-Sale Success
28 July 2026
We often consider sales engineering primarily as a pre-sales function, a critical bridge between complex technology and client needs during…
How to Build a Tech Stack for Sales Engineering Teams
24 February 2025
To effectively support a sales engineering team, it is crucial to first grasp their unique requirements and challenges. Sales engineers…
Latest Posts
Across Categories
The Role of Empathy in Customer Support
Mayuresh Shilotri
14 January 2025
Eat That Frog | Book Review
4 September 2022
The Power of Proactive Training and Education
20 September 2025
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Tricks About Metrics!
10 November 2020
Metrics hold great importance in business and so as in product management. You should know how your business is performing.…
Context Window Economics: Maximizing Token Efficiency in LLM Feature Design
2 August 2026
We often find ourselves in a fascinating, and at times, frustrating predicament. We are building powerful language models, capable of…
Agentic UX: Designing Products Where AI Takes Independent Action on Behalf of the User
2 August 2026
We’ve all experienced it. The moment when our devices seem to anticipate our needs, not just by suggesting what we…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
How to make online learning more effective- Part 2
24 March 2021
Creating effective online learning is important. In part one of the blog posted earlier you find the first five suggestions…
How to manage a virtual breakout room?
21 December 2020
A small group of students is always an excellent choice for fruitful learning. Virtual breakout rooms are no less than…
Short Programmes and Consumer Behaviour
20 March 2022
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger…
Books I recommend
Super short posts on Books I have read and hence recommend.
Antifragile – Book Review
14 September 2022
Antifragility books a house that is entirely full of practical topics that will help one to thrive through uncertainty, and…
We are like that Only – Book Review
11 January 2021
Gives an insight into the structure of the Indian urban and rural consumers. Outstanding book for beginners.
Dr. R.K. Anand’s Guide to Child Care-Book Review
1 June 2021
Generally, Dr. Spock is a go to guide for newbie (first-time) parents. But this book is more Indian. I bought…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Jigsaw technique of cooperative learning
12 December 2020
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material…
Discipline in School
31 October 2020
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
71 hours of Webinar in Lockdown
31 October 2020
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Customer Support
1,000+ word posts only.
When to Escalate a Customer Support Ticket
10 December 2025
In the realm of customer support, the initial step in addressing a customer’s concern is to thoroughly understand the issue…
Building Leadership Skills in Customer Support
16 December 2025
Leadership in customer support is a critical component that can significantly influence the overall customer experience. Effective leaders in this…
Creating a Culture of Empathy in Customer Support – Customer Support
20 May 2026
In customer support, empathy is fundamental to establishing strong client relationships. Effective support involves more than resolving issues—it requires acknowledging…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.





















