1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
18 Car Accessories for traveling salesman
This blog post marks the beginning of 4 months road trip with Mayuresh Shilotri, Shrikant Somani and Nishant Sharma travelling…
Mathematically modelling the RoI on Content Marketing
Mathematically modeling is an iterative process. We start with the basics and gradually embellish the model to factor more of…
Sales Engineering
1,000+ word posts only.
The Sales Engineer’s Assistant: Instantly Querying Internal Product Documentation During Live Calls – AI in Sales Engineering
We, as sales engineers, are no strangers to the dynamic and often chaotic world of live customer calls. The pressure…
How to Use AI for Personalized Sales Coaching
“How to Use AI for Personalized Sales Coaching | RSS.com Your browser does not support iframes. Click here to download…
Mastering Difficult Customer Questions in POCs – Sales Engineering
We, as Sales Engineers, often find ourselves navigating a labyrinth of intricate queries during Proof-of-Concept (POC) engagements. These are not…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
The Feedback Loop UX: Creating Seamless Ways for Users to Correct and Train Your AI Model
We’re at the cusp of a new era in how we interact with technology. Artificial intelligence is no longer a…
Small Language Models (SLMs) vs. Large Language Models (LLMs): Rightsizing Your Architecture
We’ve all been captivated by the astonishing capabilities of Large Language Models (LLMs). Their ability to generate creative text formats,…
LLM Latency vs. Accuracy: How to Navigate the Toughest Trade-Off in Product Management
We’ve all been there. You’re building a product powered by a Large Language Model (LLM), and the dream is a…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
How can virtual learning be made different from face to face learning?
Face to face learning and virtual learning are both essential forms of learning. You can’t deny that virtual learning is…
How to be the specialist of e-learning design?
Design aesthetics, navigation, color contrast, length of module, readability and more will impact whether your e-learning platform will stick to…
Introduction to Intrinsic Motivation in learners?
Only those students who are intrinsically motivated can do better in class because they can truly accept the fresh challenges and…
Books I recommend
Super short posts on Books I have read and hence recommend.
Antifragile – Book Review
Antifragility books a house that is entirely full of practical topics that will help one to thrive through uncertainty, and…
Book Review – Sales EQ – Jeb Blount
Executive Summary Jeb Blount’s Sales EQ argues that in today’s hyper-connected, data-driven sales landscape, the ultimate competitive differentiator isn’t technology…
The Metamorphosis – Book Review
This is a strange book. Book that hooks you from 1st paragraph onwards. I read this when I was young.…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Stop treating “two-way doors” like they stay open forever.
Leadership often treats flexible tech or process choices ("two-way doors") as perpetually easy to undo, but reversibility decays quickly over…
71 hours of Webinar in Lockdown
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Why ‘iteration’ matters?
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
Customer Support
1,000+ word posts only.
Dynamic SLA Management: How AI Prioritizes Inbound Tickets Based on Customer Revenue Weight – AI in Customer Support
As we navigate the increasingly complex landscape of customer support, one truth remains paramount: not all tickets are created equal.…
Predicting Customer Frustration: How AI Escalates Tickets Before the Customer Demands a Manager – AI in Customer Support
We used to see it happen all the time. A customer, already teetering on the edge of annoyance, would hit…
Customer Support in the Education Sector: Challenges and Solutions
Customer support in the education sector is a multifaceted endeavor that encompasses a wide range of services aimed at enhancing…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
