1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
What I learnt from building Mumbai’s largest offline Data Science Community?
Community building requires certain ascetic quality. Communities are a sure shot way of building brands and longevity. The reason why…
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
8 Lessons from Scaling a Growth Function over 30 months
Growth function typically comprises of Sales, Marketing and Product functions. I have been at the helm of affairs running a…
Sales Engineering
1,000+ word posts only.
How to Share Sales Insights with the Product Development Team
“How to Share Sales Insights With the Product Development Team | RSS.com Your browser does not support iframes. Click here…
The Role of Sales Engineers in Building Customer Confidence
“The Role of Sales Engineers in Building Customer Confidence | RSS.com Your browser does not support iframes. Click here to…
The Importance of Continuous Learning for Sales Engineers
“The Importance of Continuous Learning for Sales Engineers | RSS.com Your browser does not support iframes. Click here to download…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Seven Qualities of a Great Product Vision
The definition of "product vision" goes way beyond just defining what it is. A product's vision also illustrates the product's…
Machine Learning 101 for PMs: Supervised, Unsupervised, and Reinforcement Learning Explained Simply
Machine learning might sound like a complex beast, something reserved for data scientists in hushed labs, but as product managers,…
Model Drift and Degradation: Setting Up Alerts for When Your AI Begins Underperforming in Production
We’ve all been there. The exhilaration of deploying a meticulously crafted AI model into production, watching it hum along, delivering…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Unmasking the tales of Remote Learning
But during the pandemic, almost all the students had time to be a part of remote learning. E-learning is continuing…
4 methods to elevate Online Discussion Board
Online discussion boards are now the new normal platform for holding discussions. Many times students restrain themselves from becoming a…
Constructivism – Impact on e-learning
As per Constructivism, people actively construct or make their own knowledge and that reality is determined by the experiences of…
Books I recommend
Super short posts on Books I have read and hence recommend.
The Metamorphosis – Book Review
This is a strange book. Book that hooks you from 1st paragraph onwards. I read this when I was young.…
Book Review – Combo Prospecting – Tony J. Hughes
Tony J. Hughes’ “Combo Prospecting” offers a pragmatic, modern approach to B2B sales development, advocating for a multi-channel, value-driven strategy…
Book Review – The SPIN Selling Fieldbook
Executive Summary Neil Rackham’s The SPIN Selling Fieldbook is not merely a companion to his seminal SPIN Selling; it is…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Jigsaw technique of cooperative learning
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material…
Why ‘iteration’ matters?
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
BORI – Bharat Vidya – Review
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success…
Customer Support
1,000+ word posts only.
Reducing Average Handle Time Without Compromising Quality
Average Handle Time (AHT) is a critical metric in the realm of customer service and call centers, serving as a…
Balancing AI and Human Support in the Age of Automation – Customer Support
Customer support has undergone substantial changes in recent years, largely due to increased automation. Organizations implementing automated solutions aim to…
The True Cost of Ticket Deflection: How to Measure AI Support Success Beyond CSAT – AI in Customer Support
We’ve all been there. The endless scrolling through help documentation, the frustratingly generic chatbot responses, the sheer effort it takes…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
