1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
8 Lessons from Scaling a Growth Function over 30 months
Growth function typically comprises of Sales, Marketing and Product functions. I have been at the helm of affairs running a…
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger…
Sales Engineering
1,000+ word posts only.
The Key Role of Sales Engineers in Customer Retention – Sales Engineering
We often think of sales as a singular, pivotal moment – the handshake that seals a deal. However, the true…
Understanding and Improving Sales Conversion Rates
“Understanding and Improving Sales Conversion Rates | RSS.com Your browser does not support iframes. Click here to download the PDF.…
Supporting Enterprise vs. SMB Customers as a Sales Engineer – Sales Engineering
“Supporting Enterprise vs SMB Customers as a Sales Engineer | RSS.com Your browser does not support iframes. Click here to…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Tricks About Metrics!
Metrics hold great importance in business and so as in product management. You should know how your business is performing.…
Mathematically modelling the RoI on Content Marketing
Mathematically modeling is an iterative process. We start with the basics and gradually embellish the model to factor more of…
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Creating an E-learning Course for busy bees
People are so busy in their day-to-day life that they don’t get enough time to spend on details. Uncluttered and…
Opportunities and Obstacles of Distance Education!
Distance Education is the education received by a learner who may not be physically present at the educational institutions. It…
Are e-learning platforms biased?
We define bias in a human context. We rarely come across biased machine. Have you seen an ice cream vending…
Books I recommend
Super short posts on Books I have read and hence recommend.
Basic Econometrics – Book Review
A perfect partner for the beginners in econometrics. One of the best explanations on Linear Regression and its requirements. Makes…
Nudge- Book Review
The key takeaway is that the environment (home, work, school) has a WAY bigger impact on our behavior than we…
JavaScript: The Good Parts – Book Review
Crockford tells us how to avoid the pitfalls and write reliable code using the language of the Web, which is…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
71 hours of Webinar in Lockdown
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Discipline in School
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
Jigsaw technique of cooperative learning
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material…
Customer Support
1,000+ word posts only.
Improving First Call Resolution Rates
First Call Resolution (FCR) is a critical metric in the realm of customer service, particularly within call centers. It refers…
Using Analytics to Predict Customer Support Needs
In the rapidly evolving landscape of customer service, the ability to predict customer support needs has emerged as a critical…
Auto-Triaging with Precision: How Machine Learning Routes Support Tickets Based on Intent and Sentiment – AI in Customer Support
We’ve all been there: the customer support queue that feels endless, the frustration of being routed to the wrong department,…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
