1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
Step by Step Guide to building AI First Product Features
22 February 2021
There isn't really a recipe for building a AI first product. Reason - There aren't many 'product' people who understand…
Future of Income Share Agreements in India
15 January 2021
I write this from having travelled 16,000 kms across the State of Maharashtra, India in 3 months. Visited 170 Colleges.…
Design First Approach for B2B Products
15 January 2021
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
Sales Engineering
1,000+ word posts only.
The Role of Sales Engineers in Cross-Functional Collaboration
2 July 2025
Cross-functional collaboration is an essential aspect of modern business operations, particularly in industries where complex products and services are offered.…
What is Sales Engineering? A Comprehensive Guide
9 December 2024
What is Sales Engineering A Comprehensive Guide | RSS.com Your browser does not support iframes. Click here to download the…
Using Automation to Simplify Sales Engineering Tasks
15 March 2025
Sales engineering is a multifaceted discipline that bridges the gap between technical expertise and sales acumen. Sales engineers play a…
Latest Posts
Across Categories
How to Set Up an Effective Ticketing System
Mayuresh Shilotri
3 April 2025
Personalization in Customer Support: Why It Matters
6 December 2025
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Optimizing AI COGS: Strategic Infrastructure Tweaks to Protect Your SaaS Gross Margins
2 August 2026
We’re constantly reminded of the transformative power of AI, how it’s reshaping industries and offering unprecedented opportunities for innovation. For…
The Anatomy of an AI Product Specification (PRD): Template and Key Differences
2 August 2026
We’ve all been there – staring at a blank document, tasked with outlining the next AI marvel. The sheer complexity…
Model Drift and Degradation: Setting Up Alerts for When Your AI Begins Underperforming in Production
2 August 2026
We’ve all been there. The exhilaration of deploying a meticulously crafted AI model into production, watching it hum along, delivering…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Some e-learnings trends of 2020 and 2021
24 November 2020
Both the 2020 and 2021 years are important in terms of e-learning. In 2020, the pandemic changed the priorities for…
Feedback on the Videos
26 March 2021
We got some very interesting feedback from each and every one of you. And we just wanted to make sure…
More power to Self-directed learning
27 November 2020
Self- directed learning is empowered because of its major benefits. The learners require various tools and platforms which can keep…
Books I recommend
Super short posts on Books I have read and hence recommend.
Autobiography of An Unknown Indian – Book Review
4 February 2021
Written by a self-confessed Anglophile, Autobiography of An Unknown Indian is a witty and endearing account of Nirad C. Chaudhuri's…
Book Review – Selling in a Crisis – Jeb Blount
2 August 2026
In Selling in a Crisis, Jeb Blount delivers a bracingly realistic playbook for navigating the volatile, uncertain, and often terrifying…
Bravehearts of Bharat: Vignettes from Indian History
12 March 2025
"Bravehearts of Bharat: Vignettes from Indian History" by Vikram Sampath is a captivating anthology of 15 lesser-known but impactful historical…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
BORI – Bharat Vidya – Review
24 September 2022
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success…
71 hours of Webinar in Lockdown
31 October 2020
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Jigsaw technique of cooperative learning
12 December 2020
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material…
Customer Support
1,000+ word posts only.
How to Set Up a 24/7 Customer Support System
4 December 2025
In today’s fast-paced digital landscape, the expectation for immediate assistance has become a norm rather than an exception. Customers are…
Voice of the Customer: What It Means for Support Teams – Customer Support
19 May 2026
In today’s competitive business environment, organizations must prioritize understanding the Voice of the Customer (VoC) to improve their products and…
Strategic Goal: Achieving Zero-Touch resolution for Tier-1 issues while maximizing agent efficiency for complex tasks. – AI in Customer Support
28 July 2026
Our journey in customer support is reaching a pivotal moment. We stand on the cusp of transforming how we serve…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.





















