1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
After 33 Customer meetings I decided to NOT build a Product
We drove around the SF - Bay Area for 5 days clocking 1300 miles and 33 meetings with CEOs and…
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger…
Farmers are (NOT) Poor
The objective here is to debunk myths that majority of city slickers have - Farmers do NOT necessarily mean POOR people.…
Sales Engineering
1,000+ word posts only.
The Role of Storytelling in Technical Presentations
“The Role of Storytelling in Technical Presentations | RSS.com Your browser does not support iframes. Click here to download the…
Top Tools Every Sales Engineer Should Use in 2024
Sales engineering has evolved significantly over the years, and as we step into 2024, it is clear that the role…
The Role of Customer Feedback in Evaluating Sales Engineers
“The Role of Customer Feedback in Evaluating Sales Engineers | RSS.com Your browser does not support iframes. Click here to…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Product “Debt” As Scary As Product “Death”
Product debt is a debt that is caused when you make short-term product decisions that can lead to expensive long-term…
Evaluating AI Quality: A PM-Friendly Guide to Accuracy, Precision, Recall, and F1 Score
We often find ourselves staring at screens, wrestling with data, and trying to make sense of what our artificial intelligence…
Catch Up With Your Product Development!
When everybody wants the customers to choose them over others. The businesses have found a competitive advantage to speed up their development.…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
The trends of the year: Micro-learning and Online Teaching.
E-learning platforms are gaining a lot of popularity these days. This might be because of the pandemic the world is…
Introduction to Item Response Theory
This blog is a simple introduction on Item Response Theory. So what we're going to look over here is what…
How to make online learning more effective- Part 2
Creating effective online learning is important. In part one of the blog posted earlier you find the first five suggestions…
Books I recommend
Super short posts on Books I have read and hence recommend.
Marathi Vangmayacha Galiv Itihas | Book Review | Mayuresh Shilotri
A masterpiece by Pu La Deshpande, Marathi Vangmayacha Galiv Itihas is a witty and delightful satire on ancient Marathi literature.…
Book Review – Sales EQ – Jeb Blount
Executive Summary Jeb Blount’s Sales EQ argues that in today’s hyper-connected, data-driven sales landscape, the ultimate competitive differentiator isn’t technology…
The Road Less Travelled – Book Review
Luckily I read this book in 2008 - Just before my marriage. I exactly don’t remember how I reached this…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
71 hours of Webinar in Lockdown
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Why ‘iteration’ matters?
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
BORI – Bharat Vidya – Review
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success…
Customer Support
1,000+ word posts only.
Reducing Mean Time to Resolution (MTTR) by 50%: The Operational Blueprint for AI Support – AI in Customer Support
We stand at the precipice of a revolution in how we deliver customer support. For too long, our teams have…
Boosting Support Team Performance through Recognition
We recognize that a high-performing support team is the bedrock of customer satisfaction and, consequently, our organizational success. In the…
Zero-Touch Resolution: Benchmarking the Best SaaS Workflows That AI Resolves Without Humans – AI in Customer Support
We stand at the precipice of a new era in customer support, one where the human touch, while still valuable,…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
