1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
18 Car Accessories for traveling salesman
21 September 2020
This blog post marks the beginning of 4 months road trip with Mayuresh Shilotri, Shrikant Somani and Nishant Sharma travelling…
Design First Approach for B2B Products
15 January 2021
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
After 33 Customer meetings I decided to NOT build a Product
15 January 2021
We drove around the SF - Bay Area for 5 days clocking 1300 miles and 33 meetings with CEOs and…
Sales Engineering
1,000+ word posts only.
Empowering Sales Engineers with Low-Code/No-Code Platforms
28 July 2026
We are increasingly finding ourselves at a crossroads in the sales engineering landscape. The demands placed upon us are evolving…
The Evolution of Sales Engineering: From Tech Support to Strategic Partner
21 December 2024
The Evolution of Sales Engineering From Tech Suppo | RSS.com Your browser does not support iframes. Click here to download…
How to Measure the ROI of Sales Engineers
11 February 2026
“How to Measure the ROI of Sales Engineers | RSS.com Your browser does not support iframes. Click here to download…
Latest Posts
Across Categories
SaaS Support in Slack: Deploying AI Agents to Handle Enterprise Shared Channels Safely – AI in Customer Support
Mayuresh Shilotri
28 July 2026
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Verticalized AI SaaS: Why Niche, Domain-Specific AI Products Are Winning Against Horizontal Giants
2 August 2026
We’ve been witnessing a seismic shift in the Artificial Intelligence landscape, a fascinating evolution that’s quietly redefining success in the…
Things You Should Avoid In A Product Manager Interview!
9 November 2020
The interview for the product manager can be sometimes tough if you are not fully prepared for it. People consult…
Are You Doing The E, F, G Of Your Product Correctly?
9 November 2020
E stands for estimation, F stands for forecasting, and G stands for guesstimating.
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Types of Training Placement Officers
26 March 2021
Training and Placement Office has only gained importance over the years. The NAAC and NBA accreditation also gives due stress…
Want to create a powerful learning experience, try the instructional technology!
23 January 2025
Like everything is progressing or changing similarly technology is also progressing at a certain pace. The flow of education is…
Habit Forming e-learning – Nir Eyal’s ‘Hooked’ applied
24 November 2020
At the crux, of Habit forming products is aligning the core workflow of the user with the intrinsic motivation of…
Books I recommend
Super short posts on Books I have read and hence recommend.
Book Review – People Love You – Jeb Blount
2 August 2026
Book Review People Love You Jeb Blount | RSS.com Your browser does not support iframes. Click here to download the…
Artificial Intelligence in Education – Book Review
24 January 2021
The best thing about this edition is the spread of topics under the Theme of 'AI in Education'. It will…
Book Review – The SPIN Selling Fieldbook
2 August 2026
Executive Summary Neil Rackham’s The SPIN Selling Fieldbook is not merely a companion to his seminal SPIN Selling; it is…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Why ‘iteration’ matters?
31 October 2020
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
Discipline in School
31 October 2020
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
BORI – Bharat Vidya – Review
24 September 2022
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success…
Customer Support
1,000+ word posts only.
Supporting Customers Across Multiple Channels
26 November 2025
In today’s fast-paced digital landscape, businesses must recognize the significance of engaging customers through multiple channels. The proliferation of communication…
Escalation Management for Multi-Tier Support Teams
3 April 2026
Escalation management is a critical component of customer support and service delivery, particularly in environments characterized by multi-tier support teams.…
How to Stay Ahead of Customer Support Trends
28 March 2026
Customer support has become a fundamental business function that directly impacts company reputation and financial performance. Monitoring customer support trends…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.






















