1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
Future of Income Share Agreements in India
I write this from having travelled 16,000 kms across the State of Maharashtra, India in 3 months. Visited 170 Colleges.…
What I learnt from building Mumbai’s largest offline Data Science Community?
Community building requires certain ascetic quality. Communities are a sure shot way of building brands and longevity. The reason why…
Sales Engineering
1,000+ word posts only.
The Importance of Feedback Loops in Sales Engineering
Feedback loops in sales engineering refer to the systematic processes through which information about customer interactions, product performance, and sales…
The Smart Demo Recorder: Extracting Technical Feature Feedback from Calls Directly to Product Engineering – AI in Sales Engineering
We, as sales engineers, sit at a crucial intersection. We are the bridge between cutting-edge technology and customer needs, the…
How to Start a Career in Sales Engineering
“How to Start a Career in Sales Engineering | RSS.com Your browser does not support iframes. Click here to download…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Measuring AI Product Success: Moving Beyond Traditional SaaS Metrics to Model-Specific KPIs
We’ve all been there – launching a new product, meticulously tracking our progress with the usual suspects: Monthly Recurring Revenue…
Synthetic Data: When It makes Sense to Use it and How to Safely Generate It
We’ve all heard the buzz around synthetic data, haven’t we? It’s a concept that’s rapidly gaining traction in a world…
Shadow AI in the Enterprise: Building Corporate Guardrails That Security Officers Will Approve
The shadow of AI is lengthening across our corporate landscapes, and as security officers, we feel its weight. It’s no…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
How to manage a virtual breakout room?
A small group of students is always an excellent choice for fruitful learning. Virtual breakout rooms are no less than…
Are e-learning platforms biased?
We define bias in a human context. We rarely come across biased machine. Have you seen an ice cream vending…
How to make online learning more effective- Part 2
Creating effective online learning is important. In part one of the blog posted earlier you find the first five suggestions…
Books I recommend
Super short posts on Books I have read and hence recommend.
Book Review – Virtual Training – Jeb Blount and Jamie Renell
This review dissects Jeb Blount and Jamie Renell’s timely and essential guide, “Virtual Training: Mastering the Remote Sales Arena.” In…
Blink: The Power of Thinking Without Thinking- Book Review
Even better is to hear this as an Audio Book. An amazing book that I have ever read truly made…
Vyakti ani Valli by P.L. Deshpande | Book Review | Mayuresh Shilotri
P.L. Deshpande's "Vyakti ani Valli" is a masterclass in character sketching, a book so riveting it exemplifies how literature can…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
Discipline in School
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
71 hours of Webinar in Lockdown
Ever since the Lockdown has started – I have clocked 71 hours of webinar time. Delivered 71 hours. This absolutely…
Stop treating “two-way doors” like they stay open forever.
Leadership often treats flexible tech or process choices ("two-way doors") as perpetually easy to undo, but reversibility decays quickly over…
Customer Support
1,000+ word posts only.
Real-Time Translation Agents: Breaking Language Barriers in Global SaaS Support with AI – AI in Customer Support
We stand on the cusp of a revolutionary era in global customer support, one where language is no longer a…
Emerging Trends in Customer Support Technology
Customer support technology is experiencing substantial change due to advances in digital tools and evolving consumer expectations. Organizations are implementing…
Improving First Call Resolution Rates
First Call Resolution (FCR) is a critical metric in the realm of customer service, particularly within call centers. It refers…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
