1.01t
where 't' is time
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
Design First Approach for B2B Products
B2B products have a life of years (if not decades). The business dynamics shifts multiple times in this timeframe. The…
A Practical Guide To Packing for Travelling Salesman
I have travelled as a tourist. More on my choice of hotels here. Recently, for more than 100 days I…
8 Lessons from Scaling a Growth Function over 30 months
Growth function typically comprises of Sales, Marketing and Product functions. I have been at the helm of affairs running a…
Sales Engineering
1,000+ word posts only.
Leveraging CRM for Customer Success Workflow Optimization
In the contemporary business landscape, where customer satisfaction and retention are paramount, the strategic application of Customer Relationship Management (CRM)…
The AI Sales Engineer: Balancing Machine-Generated Configurations with Trusted Strategic Advisory – AI in Sales Engineering
We stand at a pivotal moment in sales engineering, navigating a landscape increasingly shaped by artificial intelligence. For years, our…
Key Performance Indicators (KPIs) for Sales Engineering Teams
“Key Performance Indicators KPIs for Sales Engineering Teams | RSS.com Your browser does not support iframes. Click here to download…
Latest Posts
Across Categories
Explainer Videos
AI Research Papers
Note: I only claim to have read the research paper and created a Video using AI tool. I am not the author. All intellectual heavy lifting was performed by the respective authors. 🙏
Product
1,000+ word posts only.
Building Trust in AI: When and How to Explain AI Decisions to Your Users (Explainable AI)
We all want our users to feel confident in the tools and services we provide, especially when those involve the…
The Feedback Loop UX: Creating Seamless Ways for Users to Correct and Train Your AI Model
We’re at the cusp of a new era in how we interact with technology. Artificial intelligence is no longer a…
Responsible AI Governance: Creating an Internal Ethics Framework for Your Product Roadmap
We stand at the precipice of a new era, one where artificial intelligence is no longer a theoretical construct but…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
Creating an E-learning Course for busy bees
People are so busy in their day-to-day life that they don’t get enough time to spend on details. Uncluttered and…
How to make online learning more effective- Part 2
Creating effective online learning is important. In part one of the blog posted earlier you find the first five suggestions…
Habit Forming e-learning – Nir Eyal’s ‘Hooked’ applied
At the crux, of Habit forming products is aligning the core workflow of the user with the intrinsic motivation of…
Books I recommend
Super short posts on Books I have read and hence recommend.
The Question Book: What Makes You Tick?
The Question Book by Krogerus and Tschäppeler helps one to understand themselves and open up to someone without judgment.
The Speed Reading Book – Book Review
The exercises force you to engage. I discovered that my normal reading speed is 265 words per minute with 66%…
Beautiful Evidence – Book Review
This is the fourth book in the series. This book is awesome because you get it all: elegant prose, beautiful…
Short Stories
Less than 100 words each. Short Stories related to EdTech.
BORI – Bharat Vidya – Review
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success…
Discipline in School
My daughter is in Sr. KG. Just like many kids, she is attending online. She sits in the same room…
Stop treating “two-way doors” like they stay open forever.
Leadership often treats flexible tech or process choices ("two-way doors") as perpetually easy to undo, but reversibility decays quickly over…
Customer Support
1,000+ word posts only.
The Agent’s Co-Pilot: Auto-Generating Draft Responses and Root-Cause Analyses for Complex Bugs – AI in Customer Support
We’re living in an era where the sheer volume and complexity of customer issues can feel overwhelming, especially for our…
Steps to De-escalate Angry Customers
To effectively address customer concerns, it is essential to first grasp their perspective. Customers often approach businesses with specific expectations,…
How to Handle Burnout in Customer Support Teams
Burnout is a state of emotional, physical, and mental exhaustion caused by prolonged and excessive stress. It can manifest in…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
