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About Mayuresh Shilotri
Mayuresh Shilotri is an entrepreneur. He writes on EdTech, Product and UX on this blog.
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger product. Brands and individuals (Gig workers) both jumped on this…
After 33 Customer meetings I decided to NOT build a Product
We drove around the SF - Bay Area for 5 days clocking 1300 miles and 33 meetings with CEOs and CMOs. Classic customer validation in the tech capital of the…
8 Lessons from Scaling a Growth Function over 30 months
Growth function typically comprises of Sales, Marketing and Product functions. I have been at the helm of affairs running a Marketing team for good amount of time in my life.…
Sales Engineering
1,000+ word posts only.
The Role of Sales Engineers in Modern SaaS Sales
In the rapidly evolving landscape of Software as a Service (SaaS), the role of sales engineers has emerged as a critical component of the sales process. Sales engineers serve as…
How Sales Engineers Bridge the Gap Between Sales and Product Teams
Sales engineering is a specialized field that merges technical expertise with sales acumen, playing a pivotal role in the technology-driven marketplace. As organizations increasingly rely on complex products and services,…
Key Skills Every Sales Engineer Needs to Succeed
In today's rapidly evolving professional landscape, possessing technical knowledge and expertise is paramount across various industries. This encompasses not only a deep understanding of specific tools and technologies but also…
Product
1,000+ word posts only.
Practical ways to check Product Market Fit & Iterate
Crossings on roads are nicely marked; unfortunately career crossroads and decisions that we take during Product market fit journey are subtle. It takes higher degree of awareness and presence to…
4 Ways To Overcame Imposter Syndrome as a PM
Imposter Syndrome can attack an individual anytime and anywhere. One can be attacked by imposter syndrome anytime, and the fight to get through it can lead you towards success.
Importance Of Aligning Product and Sales Teams
Every company has its department dealing with their challenge. The sales team is a follower of money, whereas the product team wants to innovate. How can they all come together…
Interview Prep Series
5 to 6 Minute Videos
Episode #007 – Describe your management philosophy
Again, there is not a single answer that suits or makes or works for every situation and every organization. Best thing to do over here is that you need to…
Episode #006 – Are you an organized person?
You are organised, but at the same time, you understand what the situation is and are able to exercise the right muscle in the right proportion for the situation.
Episode #005 – What does “failure” mean to you?
Make sure this is an opportunity to have an authentic conversation. Make sure this is an opportunity to have an authentic conversation. When you are attempting when you're trying to…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
The Pillars of a Successful Customer Success Program
In the realm of customer success, comprehending the needs and goals of customers is paramount. This understanding serves as the foundation upon which effective strategies are built. To truly grasp…
Key Differences Between Customer Service and Customer Support
Customer service is a multifaceted discipline that encompasses the support and assistance provided to customers before, during, and after their purchase of a product or service. Its primary purpose is…
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger product. Brands and individuals (Gig workers) both jumped on this…
Books I recommend
Super short posts on Books I have read and hence recommend.
Beyond the Last Blue Mountain: A Life of J.R.D. Tata
Beyond the Last Blue Mountain: A Life of J.R.D. Tata by R.M Lala is a biography of J.R.D Tata about his life and background and talks about his journey from…
Death: An Inside Story
We live in a world full of taboos, and death is one of them. Through this book, the deeper meaning of death is searched that regards it as lesser than…
Consilience
There are different learning areas, and Consilience is a book that helps all of these areas. Human evolution and the book believe in unifying the theory of science and knowledge.
Short Stories
Less than 100 words each. Short Stories related to EdTech.
BORI – Bharat Vidya – Review
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success for this initiative.
Jigsaw technique of cooperative learning
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material and then teaches it to the other members of the…
Why ‘iteration’ matters?
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
Customer Support
1,000+ word posts only.
How to Build a Customer-First Support Team
In the realm of customer service, comprehending the needs and expectations of customers is paramount. This understanding goes beyond merely collecting feedback; it involves a deep dive into the motivations,…
The Role of Empathy in Customer Support
Empathy is a cornerstone of effective customer support, serving as the bridge that connects service representatives with customers. It involves the ability to understand and share the feelings of another,…
Why Customer Support Is Critical for Business Success
Customer loyalty is a cornerstone of sustainable business success, and customer support plays a pivotal role in fostering this loyalty. When customers encounter issues or have questions, their experience with…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
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