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About Mayuresh Shilotri
Mayuresh Shilotri is an entrepreneur. He writes on EdTech, Product and UX on this blog.
Select Writings
Across topics. Written by MS. Detailed and Analytical. 4,000-Word posts only.
Short Programmes and Consumer Behaviour
Lockdown saw a surge of 2 hour to 5 day workshops. These were mostly introductory offerings leading to a larger product. Brands and individuals (Gig workers) both jumped on this…
After 33 Customer meetings I decided to NOT build a Product
We drove around the SF - Bay Area for 5 days clocking 1300 miles and 33 meetings with CEOs and CMOs. Classic customer validation in the tech capital of the…
8 Lessons from Scaling a Growth Function over 30 months
Growth function typically comprises of Sales, Marketing and Product functions. I have been at the helm of affairs running a Marketing team for good amount of time in my life.…
Sales Engineering
1,000+ word posts only.
The Core Responsibilities of a Sales Engineer
The role of a sales engineer is a unique blend of technical expertise and sales acumen, serving as a crucial link between the engineering team and the customer. Sales engineers…
The Difference Between Sales Engineers and Solution Architects
Sales engineers are tasked with conducting product demonstrations, where they showcase the features and benefits of their offerings, often tailoring presentations to address the unique challenges faced by each client.…
The Role of CRM Tools in Sales Engineering
The sales engineer's ability to articulate technical details while addressing customer pain points is essential for closing deals and fostering long-term relationships. In this context, Customer Relationship Management (CRM) tools…
Product
1,000+ word posts only.
Practical ways to check Product Market Fit & Iterate
Crossings on roads are nicely marked; unfortunately career crossroads and decisions that we take during Product market fit journey are subtle. It takes higher degree of awareness and presence to…
4 Ways To Overcame Imposter Syndrome as a PM
Imposter Syndrome can attack an individual anytime and anywhere. One can be attacked by imposter syndrome anytime, and the fight to get through it can lead you towards success.
Importance Of Aligning Product and Sales Teams
Every company has its department dealing with their challenge. The sales team is a follower of money, whereas the product team wants to innovate. How can they all come together…
Interview Prep Series
5 to 6 Minute Videos
Episode #007 – Describe your management philosophy
Again, there is not a single answer that suits or makes or works for every situation and every organization. Best thing to do over here is that you need to…
Episode #006 – Are you an organized person?
You are organised, but at the same time, you understand what the situation is and are able to exercise the right muscle in the right proportion for the situation.
Episode #005 – What does “failure” mean to you?
Make sure this is an opportunity to have an authentic conversation. Make sure this is an opportunity to have an authentic conversation. When you are attempting when you're trying to…
EdTech
On Product, EdTech, UX, Customer Development & Early Stage Growth. 2,000-Word posts only.
The Core Responsibilities of a Sales Engineer
The role of a sales engineer is a unique blend of technical expertise and sales acumen, serving as a crucial link between the engineering team and the customer. Sales engineers…
How to Write a Winning Customer Support Policy
A robust customer support policy can differentiate a business in a competitive market, fostering a reputation for reliability and responsiveness. Moreover, a customer support policy is essential for aligning the…
How to create a healthy and productive environment in a classroom?
For the overall development of the students and comprehensive studies, effective classroom learning is a must. We must build a healthy bond for an excellent performance in class.
Books I recommend
Super short posts on Books I have read and hence recommend.
Beyond the Last Blue Mountain: A Life of J.R.D. Tata
Beyond the Last Blue Mountain: A Life of J.R.D. Tata by R.M Lala is a biography of J.R.D Tata about his life and background and talks about his journey from…
Death: An Inside Story
We live in a world full of taboos, and death is one of them. Through this book, the deeper meaning of death is searched that regards it as lesser than…
Consilience
There are different learning areas, and Consilience is a book that helps all of these areas. Human evolution and the book believe in unifying the theory of science and knowledge.
Short Stories
Less than 100 words each. Short Stories related to EdTech.
BORI – Bharat Vidya – Review
BharatVidya Bhandarkar Oriental Research Institute has launched BharatVidya.in. Overall, This is a superb initiative. I wish BORI tons of success for this initiative.
Jigsaw technique of cooperative learning
Jigsaw is a technique for cooperative learning, where each student in a school assumes responsibility for one piece of material and then teaches it to the other members of the…
Why ‘iteration’ matters?
By focusing on designing a plane…that could be rebuilt in hours versus months,…MacCready enabled his team…to dramatically speed up iteration,…
Customer Support
1,000+ word posts only.
Essential Skills Every Customer Support Agent Needs
Effective communication is the cornerstone of successful interactions in both personal and professional settings. It encompasses not only the ability to convey information clearly but also the capacity to listen…
The Best Live Chat Software for Seamless Customer Experiences
In the digital age, where instant communication has become the norm, live chat software has emerged as a vital tool for businesses seeking to enhance customer engagement and support. This…
Defining Customer Support Metrics: Which Ones Matter Most?
Metrics provide insights into how well a company is meeting its customers' needs and expectations, allowing for data-driven decision-making. The significance of customer support metrics extends beyond internal assessments; they…
Videos
Educational Videos on various concepts in Edtech. In-depth. With Slides. Between 5 minutes to 20 minutes. Stay tuned with us on the Youtube Channel.
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