Pages
- List 100
- Customer Success
- Sales Enablement
- Customer Support
- Sales Engineering
- Amara
- Sia’s Art Gallery
- Karuna Shilotri’s Profile
- Career Fitness – Interview Prep Series
- Sitemap
- Presentations
- Store
- Select Writings
- Start here
- Outside of Work
- Work Blurbs
- Books I recommend
- Press Media
- Blog
- Podcasts
- FAQs
- Write for us
- Journey in Pics
- CV
- Product
- Humans of EdTech
- Mayuresh Shilotri
- Short Stories
- Newsletter
- Videos
- Privacy Policy
- Contact
- About
Posts
Book Reviews
- Beyond Vibe Coding | Book Review | Mayuresh Shilotri
- A Philosophy of software design by John Ousterhout | Book Review | Mayuresh Shilotri
- Vyakti ani Valli by P.L. Deshpande | Book Review | Mayuresh Shilotri
- Marathi Vangmayacha Galiv Itihas | Book Review | Mayuresh Shilotri
- Bravehearts of Bharat: Vignettes from Indian History
- The Almanack of Naval Ravikant: A Guide to Wealth and Happiness
- Death: An Inside Story
- Beyond the Last Blue Mountain: A Life of J.R.D. Tata
- Consilience
- Antifragile – Book Review
- The Question Book: What Makes You Tick?
- The Test Book: 64 Tools to Lead You to Success
- The Change Book: Fifty models to explain how things happen
- Eat That Frog | Book Review
- Shape Up
- Made to Stick: Why Some Ideas Survive and Others Die
- Crossing the Chasm
- Hooked: How to Build Habit-Forming Products
- Cracking The PM Interview: How To Land A PM Job
- High Growth Handbook – Book Review
- Cow Care in Hindu Animal Ethics
- Savarkar – Echoes from Forgotten Past
- What the Dog Saw and Other Adventures-Book Review
- Dr. R.K. Anand’s Guide to Child Care-Book Review
- The Holy Science-Book Review
- How to Enjoy Calculus- Book Review
- Strengths Finder 2.0- Book Review
- Euclid’s Window – Book Review
- The Gene: An Intimate History- Book Review
- Nudge- Book Review
- The Master Algorithm- Book Review
- How to Win an Indian Election- Book Review
- The Decision Book: Fifty Models for Strategic Thinking- Book Review
- The Subtle Art of Not Giving a Fuck
- Emotional Intelligence: Why It Can Matter More Than IQ
- Blink: The Power of Thinking Without Thinking- Book Review
- Six Thinking Hats Edward de Bono- Book Review
- Tuesdays with Morrie- Book Review
- The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer- Book Review
- The Road Less Travelled – Book Review
- The Metamorphosis – Book Review
- True Love – Book Review
- Factfulness – Book Review
- The Dan Sullivan Question – Book Review
- Dissenting Diagnosis – Book Review
- Autobiography of An Unknown Indian – Book Review
- JavaScript: The Good Parts – Book Review
- Click! – Book Review
- Artificial Intelligence in Education – Book Review
- Blitzscaling – Book Review
- Mathematical Biology – Book Review
- Ramdas and Ramdasi – Book Review
- Beyond Good and Evil – Book Review
- Street Fighting Mathematics – Book Review
- Pride and Prejudice – Book Review
- The Speed Reading Book – Book Review
- Principles – Ray Dalio – Book Review
- The Tipping Point – Book Review
- We are like that Only – Book Review
- Reversing Heart Disease – Book Review
- Beautiful Evidence – Book Review
- Basic Econometrics – Book Review
- Patterns of Enterprise Application Architecture – Book Review
- Design of Everyday Things – Book Review
Career Guidance
- Episode #007 – Describe your management philosophy
- Episode #006 – Are you an organized person?
- Episode #005 – What does “failure” mean to you?
- Episode #004 – Tell me about the types of people you have trouble getting along with
- Episode # 003 – What was your favorite job? Why?
- Episode #002 – What does “success” mean to you?
- Episode #001 – Getting started with Career Fitness
Content and Collateral
- Best Practices for Updating and Maintaining Sales Content
- How to Align Sales Content with the Buyer’s Journey
- Personalizing Sales Collateral for Different Buyer Personas
- How to Use Video Content for Sales Enablement
- Using Interactive Content to Engage Prospects
- The Role of Case Studies in Sales Enablement
- Types of Sales Enablement Content That Close Deals
- Why Sales Teams Need a Content Management System
- How to Create High-Impact Sales Collateral
- How to Build a Content Library for Sales Enablement
Customer Development
- How to add behaviorism principles to your eLearning platform?
- How does the scientific approach help the students to perform better in class?
- How to make slideshows work better?
- All about Social Emotional Learning!
- What I learnt from building Mumbai’s largest offline Data Science Community?
- 8 Lessons from Scaling a Growth Function over 30 months
- After 33 Customer meetings I decided to NOT build a Product
Customer Success
- The Role of Customer Success in the Education Sector
- How to Measure the Success of Your Onboarding Process
- The Role of Quarterly Business Reviews (QBRs) in Customer Success
- Building a Proactive Customer Communication Strategy
- Collaborating with Customer Success to Drive Retention
- What Is Proactive Customer Success, and Why Is It Important?
- Benchmarking Customer Success Performance Against Industry Standards
- Using Automation to Streamline Customer Onboarding
- The First 90 Days: Setting the Foundation for Customer Success
- Common Onboarding Mistakes and How to Avoid Them
- How to Handle Onboarding Challenges with Large Clients
- Building a Self-Service Onboarding Portal
- Best Practices for Onboarding New SaaS Customers
- How to Create an Effective Customer Onboarding Program
- Essential Metrics for Measuring Customer Success
- Onboarding Checklists: Setting Customers Up for Success
- The Customer Success Journey: From Onboarding to Renewal
- Building a Customer-Centric Organization
- The Role of Customer Success in SaaS Companies
- The Role of Personalization in Customer Onboarding
- The Pillars of a Successful Customer Success Program
- The Evolution of Customer Success: Past, Present, and Future
- Key Differences Between Customer Success and Customer Support
- How Customer Success Drives Revenue Growth
- What Is Customer Success? A Comprehensive Guide
Customer Success Fundamentals
- What Is Proactive Customer Success, and Why Is It Important?
- Building a Customer-Centric Organization
- The Role of Customer Success in SaaS Companies
- The Pillars of a Successful Customer Success Program
- The Evolution of Customer Success: Past, Present, and Future
- Key Differences Between Customer Success and Customer Support
- How Customer Success Drives Revenue Growth
- What Is Customer Success? A Comprehensive Guide
Customer Support
- How to Handle Burnout in Customer Support Teams
- Setting Up Peer Review Systems for Quality Assurance
- Tips for Providing Outstanding Support in the Travel Industry
- Customer Support in Healthcare: Key Considerations
- How to Anticipate and Solve Customer Problems Before They Arise
- How E-Commerce Brands Can Improve Customer Support
- Customer Support Best Practices for SaaS Companies
- Using Analytics to Predict Customer Support Needs
- How to Set Up an Effective Ticketing System
- A Guide to Integrating Support Tools with Your Tech Stack
- How to Use Chatbots Without Losing the Human Touch
- Best Practices for Using Knowledge Bases in Customer Support
- Leveraging Automation in Customer Support: Dos and Don’ts
- Mobile Support Tools for On-the-Go Customer Assistance
- How AI Is Transforming Customer Support
- Top 10 Customer Support Tools You Should Know
- Essential Skills Every Customer Support Agent Needs
- The Best Live Chat Software for Seamless Customer Experiences
- Defining Customer Support Metrics: Which Ones Matter Most?
- The Importance of SLA in Customer Support
- Using CRM Tools to Enhance Customer Support
- How to Build a Customer-First Support Team
- The Role of Empathy in Customer Support
- Why Customer Support Is Critical for Business Success
- The Top 5 Challenges in Customer Support and How to Overcome Them
- Key Differences Between Customer Service and Customer Support
- Key Differences Between Customer Success and Customer Support
- What Is Customer Support? A Beginner’s Guide
Customer Support Fundamentals
- Customer Support Best Practices for SaaS Companies
- The Importance of SLA in Customer Support
- How to Build a Customer-First Support Team
- The Role of Empathy in Customer Support
- Why Customer Support Is Critical for Business Success
- The Top 5 Challenges in Customer Support and How to Overcome Them
- Key Differences Between Customer Service and Customer Support
- Key Differences Between Customer Success and Customer Support
- What Is Customer Support? A Beginner’s Guide
Edtech
- Building a Unified Sales and Marketing Playbook
- The Core Responsibilities of a Sales Engineer
- How to Write a Winning Customer Support Policy
- How to create a healthy and productive environment in a classroom?
- How to create effective videos for an e-learning platform?
- Buy or Build? What to choose to set up your online course.
- It’s all about Visual Design!
- Want to create a powerful learning experience, try the instructional technology!
- An approach to educational fun for the virtual classroom!
- The Pillars of a Successful Customer Success Program
- Key Differences Between Customer Service and Customer Support
- Short Programmes and Consumer Behaviour
- Helpful tools and tips for remote teaching
- Instant Messaging Apps and Chatbots: A helping hand in the learning process.
- Creating an E-learning Course for busy bees
- How to incorporate the principles of design into e-learning?
- How can virtual learning be made different from face to face learning?
- How to build an inclusive online school?
- Top 6 tips to make virtual learning better for humans
- Gesticulation: A must used strategy for better engagement in class
- In-house OR Outsourced eLearning Product. What to choose?
- The trends of the year: Micro-learning and Online Teaching.
- Building genuine connections in online learning
- Why does dress code really matter in American Schools?
- Connectivism – Impact on e-learning
- 10 Effects of Cognitive Load Theory
- Explained :: Cognitive Load Theory in 11 minutes
- Constructivism – Impact on e-learning
- Cognitivism – Impact on Edtech
- Behaviourism – Impact on E-learning
- What’s the need for Uberization in tutoring?
- Feedback on the Videos
- Types of Training Placement Officers
- Introduction to Intrinsic Motivation in learners?
- Introduction to Social Emotional Learning
- How to make online learning more effective- Part 2
- How to make online learning more effective- Part 1
- Some ways to strengthen student-teacher communication
- Unmasking the tales of Remote Learning
- Importance of Video content on learning process
- How to create a comfortable learning home space?
- How has microlearning and rapid eLearning helped the learning culture?
- Top 5 essentials of storytelling for every online course!
- How does knowing the students helps in building a stronger relationship?
- Journey through the Mind of Grown-up Technology Learner in India
- Future of Income Share Agreements in India
- What I learnt from building Mumbai’s largest offline Data Science Community?
- Steps to deal with digital distractions in the physical classroom
- How to manage a virtual breakout room?
- 4 methods to elevate Online Discussion Board
- Top 5 principles for boosting the engagement in a virtual class
- Top 4 UX tips for better e-learning.
- Things that make your e-learning content fascinating?
- Are e-learning platforms biased?
- More power to Self-directed learning
- Accepting the new change!
- How to be the specialist of e-learning design?
- Opportunities and Obstacles of Distance Education!
- Some e-learnings trends of 2020 and 2021
- Habit Forming e-learning – Nir Eyal’s ‘Hooked’ applied
- Practical Guide to Hint Design in Modern LMS
- Introduction to Item Response Theory
- Content Design – It’s easy to be ‘Difficult’
- Google Certifications- A Game changer?
Onboarding
- How to Measure the Success of Your Onboarding Process
- Using Automation to Streamline Customer Onboarding
- The First 90 Days: Setting the Foundation for Customer Success
- Common Onboarding Mistakes and How to Avoid Them
- How to Handle Onboarding Challenges with Large Clients
- Building a Self-Service Onboarding Portal
- Best Practices for Onboarding New SaaS Customers
- How to Create an Effective Customer Onboarding Program
- Onboarding Checklists: Setting Customers Up for Success
- The Customer Success Journey: From Onboarding to Renewal
- The Role of Personalization in Customer Onboarding
Product
- 4 Ways To Overcame Imposter Syndrome as a PM
- Tips To Foster A Culture of Gratitude
- Reasons Why User Onboarding Never Ends & How To Maximize The Experience?
- Data-Driven Roadmap: How To Choose The Right Metrics?
- Importance Of Aligning Product and Sales Teams
- 6 Tips For Pricing SaaS Products
- 10 Questions That PMs Can Ask Customers
- Tips for Saying “NO” as a Product Manager
- How to Choose the Right KPIs for Your Product
- Why is Empathy a “Must” for Product Managers?
- Key things you need to know about Product Ops
- B2C & B2B Product Managers: How do they differ?
- The Ideal Ratio of Engineers to Product Managers
- How to Hire a Product Manager
- Product Prioritization – A few ways
- Top 4 Deliverables of Product Managers
- Seven Qualities of a Great Product Vision
- Step by Step Guide to building AI First Product Features
- Mathematically modelling the RoI on Content Marketing
- Step by Step Guide to building a Repeatable Sales Machinery
- Practical ways to check Product Market Fit & Iterate
- Design First Approach for B2B Products
- 5 HCI “Laws” Newbies must follow
- The UX/Product Management Alignment
- The Smiles And Frowns Of Feature Toggles
- 8 tips for beginners on product marketing
- Does Your Funnel Provide Valuable Insight?
- Correct Content Strategy Would Leave You CONTENT!
- Catch Up With Your Product Development!
- Are You The Master Of Scrum?
- Manage Your Tasks, Before They Manage You!
- The Road To Building Product Roadmaps
- 10 best practices to build your SaaS product RIGHT
- Domain Driven Design In A Nutshell
- Product “Debt” As Scary As Product “Death”
- “One App” Or “Multiple App” Strategy?
- Hop to a Market with a Product that’s different!
- Tricks About Metrics!
- Things You Should Avoid In A Product Manager Interview!
- Are You Doing The E, F, G Of Your Product Correctly?
- Are You A “STRATEGIC” Product Manager?
Sales
- How to Turn Technical Challenges into Sales Opportunities
- Sales Coaching Best Practices for Managers
- The Psychology Behind Effective Product Demos
- How to Create Scalable Demo Environments
- Effective Communication Training for Support Agents
- Role-Playing Exercises for Customer Support Training
- The Power of Proactive Training and Education
- The Role of Mentorship in Support Teams
- How to Train New Customer Support Agents
- How to Measure the Effectiveness of Sales Training Programs
- Building a Sales Playbook: A Step-by-Step Guide
- How to Create Ongoing Training Plans for Sales Teams
- How to Handle Burnout in Customer Support Teams
- The Role of Customer Success in the Education Sector
- Setting Up Peer Review Systems for Quality Assurance
- How to Benchmark Sales Engineering Performance
- How to Use Win-Loss Analysis for Sales Enablement
- How to Measure the Success of Your Onboarding Process
- Tips for Providing Outstanding Support in the Travel Industry
- The Role of Quarterly Business Reviews (QBRs) in Customer Success
- The Role of Sales Engineers in Cross-Functional Collaboration
- Building a Proactive Customer Communication Strategy
- Customer Support in Healthcare: Key Considerations
- Collaborating with Customer Success to Drive Retention
- Building a Strong Partnership Between Sales and Engineering Teams
- How to Anticipate and Solve Customer Problems Before They Arise
- How E-Commerce Brands Can Improve Customer Support
- How Sales Enablement Bridges the Gap Between Sales and Product Teams
- How Sales Engineers Collaborate with Account Executives
- What Is Proactive Customer Success, and Why Is It Important?
- Customer Support Best Practices for SaaS Companies
- Aligning Sales and Marketing Through Sales Enablement
- Proactive vs. Reactive Problem Solving in Sales Engineering
- Benchmarking Customer Success Performance Against Industry Standards
- Using Analytics to Predict Customer Support Needs
- Best Practices for Remote Sales Training
- How to Handle Unexpected Technical Questions During a Demo
- How AI Is Transforming Sales Engineering
- Using Automation to Streamline Customer Onboarding
- How to Set Up an Effective Ticketing System
- Best Practices for Updating and Maintaining Sales Content
- A Guide to Integrating Support Tools with Your Tech Stack
- The First 90 Days: Setting the Foundation for Customer Success
- The Role of Cloud Platforms in Sales Engineering
- Using Analytics to Improve Sales Engineering Outcomes
- Common Onboarding Mistakes and How to Avoid Them
- How to Use Chatbots Without Losing the Human Touch
- How to Align Sales Content with the Buyer’s Journey
- Best Practices for Using Knowledge Bases in Customer Support
- Personalizing Sales Collateral for Different Buyer Personas
- How to Handle Onboarding Challenges with Large Clients
- Building a Self-Service Onboarding Portal
- Leveraging AR/VR for Product Demonstrations
- Leveraging Automation in Customer Support: Dos and Don’ts
- Using Automation to Simplify Sales Engineering Tasks
- How to Use Video Content for Sales Enablement
- Using Interactive Content to Engage Prospects
- Mobile Support Tools for On-the-Go Customer Assistance
- The Role of Case Studies in Sales Enablement
- Best Practices for Demo Environment Setup
- Emerging Technologies Every Sales Engineer Should Know
- Types of Sales Enablement Content That Close Deals
- Best Practices for Onboarding New SaaS Customers
- Top Tools Every Sales Engineer Should Use in 2024
- How AI Is Transforming Customer Support
- Why Sales Teams Need a Content Management System
- How to Create an Effective Customer Onboarding Program
- Top 10 Customer Support Tools You Should Know
- How to Build a Tech Stack for Sales Engineering Teams
- How to Create High-Impact Sales Collateral
- Sales Engineers vs. Pre-Sales Consultants: Key Differences
- Essential Metrics for Measuring Customer Success
- Essential Skills Every Customer Support Agent Needs
- The Best Live Chat Software for Seamless Customer Experiences
- Onboarding Checklists: Setting Customers Up for Success
- The Importance of Sales Enablement in B2B Organizations
- The Core Responsibilities of a Sales Engineer
- The Customer Success Journey: From Onboarding to Renewal
- Defining Customer Support Metrics: Which Ones Matter Most?
- Building a Customer-Centric Organization
- The Difference Between Sales Engineers and Solution Architects
- The Evolution of Sales Enablement: Trends Over the Years
- The Role of Customer Success in SaaS Companies
- The Role of CRM Tools in Sales Engineering
- How to Build a Content Library for Sales Enablement
- The Importance of SLA in Customer Support
- How to Align Sales Enablement Goals with Business Objectives
- A Day in the Life of a Sales Engineer
- Using CRM Tools to Enhance Customer Support
- The Role of Personalization in Customer Onboarding
- How to add behaviorism principles to your eLearning platform?
- How does the scientific approach help the students to perform better in class?
- How to make slideshows work better?
- All about Social Emotional Learning!
- How to Build a Customer-First Support Team
- The Role of Sales Engineers in Modern SaaS Sales
- The Role of Empathy in Customer Support
- The Pillars of a Successful Customer Success Program
- How Sales Engineers Bridge the Gap Between Sales and Product Teams
- Why Customer Support Is Critical for Business Success
- Key Skills Every Sales Engineer Needs to Succeed
- What Is Sales Enablement? A Beginner’s Guide
- The Evolution of Customer Success: Past, Present, and Future
- The Role of Sales Enablement in Modern Sales Strategies
- The Pillars of a Successful Sales Enablement Program
- Building a Sales Enablement Framework from Scratch
- Sales Enablement vs. Sales Operations: Key Differences
- The Top 5 Challenges in Customer Support and How to Overcome Them
- Key Differences Between Customer Service and Customer Support
- Key Differences Between Customer Success and Customer Support
- How Customer Success Drives Revenue Growth
- Why Every Tech Company Needs a Sales Engineering Team
- Why Sales Enablement Is Critical for Revenue Growth
- What Is Customer Success? A Comprehensive Guide
- What Is Customer Support? A Beginner’s Guide
- The Evolution of Sales Engineering: From Tech Support to Strategic Partner
- What is Sales Engineering? A Comprehensive Guide
- What I learnt from building Mumbai’s largest offline Data Science Community?
- 8 Lessons from Scaling a Growth Function over 30 months
- After 33 Customer meetings I decided to NOT build a Product
Sales Enablement
- Effective Communication Training for Support Agents
- Role-Playing Exercises for Customer Support Training
- The Power of Proactive Training and Education
- The Role of Mentorship in Support Teams
- How to Train New Customer Support Agents
- How to Measure the Effectiveness of Sales Training Programs
- Building a Sales Playbook: A Step-by-Step Guide
- How to Create Ongoing Training Plans for Sales Teams
- How to Use Win-Loss Analysis for Sales Enablement
- How Sales Enablement Bridges the Gap Between Sales and Product Teams
- Aligning Sales and Marketing Through Sales Enablement
- Best Practices for Remote Sales Training
- Best Practices for Updating and Maintaining Sales Content
- How to Align Sales Content with the Buyer’s Journey
- Personalizing Sales Collateral for Different Buyer Personas
- How to Use Video Content for Sales Enablement
- Using Interactive Content to Engage Prospects
- The Role of Case Studies in Sales Enablement
- Types of Sales Enablement Content That Close Deals
- Why Sales Teams Need a Content Management System
- How to Create High-Impact Sales Collateral
- The Importance of Sales Enablement in B2B Organizations
- The Evolution of Sales Enablement: Trends Over the Years
- How to Build a Content Library for Sales Enablement
- How to Align Sales Enablement Goals with Business Objectives
- What Is Sales Enablement? A Beginner’s Guide
- The Role of Sales Enablement in Modern Sales Strategies
- The Pillars of a Successful Sales Enablement Program
- Building a Sales Enablement Framework from Scratch
- Sales Enablement vs. Sales Operations: Key Differences
- Why Sales Enablement Is Critical for Revenue Growth
Sales Enablement Fundamentals
- Aligning Sales and Marketing Through Sales Enablement
- The Importance of Sales Enablement in B2B Organizations
- The Evolution of Sales Enablement: Trends Over the Years
- How to Align Sales Enablement Goals with Business Objectives
- What Is Sales Enablement? A Beginner’s Guide
- The Role of Sales Enablement in Modern Sales Strategies
- The Pillars of a Successful Sales Enablement Program
- Building a Sales Enablement Framework from Scratch
- Sales Enablement vs. Sales Operations: Key Differences
- Why Sales Enablement Is Critical for Revenue Growth
Sales Engineering
- How to Turn Technical Challenges into Sales Opportunities
- Sales Coaching Best Practices for Managers
- The Psychology Behind Effective Product Demos
- How to Create Scalable Demo Environments
- How to Benchmark Sales Engineering Performance
- The Role of Sales Engineers in Cross-Functional Collaboration
- Building a Strong Partnership Between Sales and Engineering Teams
- How Sales Engineers Collaborate with Account Executives
- Proactive vs. Reactive Problem Solving in Sales Engineering
- How to Handle Unexpected Technical Questions During a Demo
- How AI Is Transforming Sales Engineering
- The Role of Cloud Platforms in Sales Engineering
- Using Analytics to Improve Sales Engineering Outcomes
- Leveraging AR/VR for Product Demonstrations
- Using Automation to Simplify Sales Engineering Tasks
- Best Practices for Demo Environment Setup
- Emerging Technologies Every Sales Engineer Should Know
- Top Tools Every Sales Engineer Should Use in 2024
- How to Build a Tech Stack for Sales Engineering Teams
- Sales Engineers vs. Pre-Sales Consultants: Key Differences
- The Core Responsibilities of a Sales Engineer
- The Difference Between Sales Engineers and Solution Architects
- The Role of CRM Tools in Sales Engineering
- A Day in the Life of a Sales Engineer
- The Role of Sales Engineers in Modern SaaS Sales
- How Sales Engineers Bridge the Gap Between Sales and Product Teams
- Key Skills Every Sales Engineer Needs to Succeed
- Why Every Tech Company Needs a Sales Engineering Team
- The Evolution of Sales Engineering: From Tech Support to Strategic Partner
- What is Sales Engineering? A Comprehensive Guide
Sales Engineering Fundamentals
- Sales Engineers vs. Pre-Sales Consultants: Key Differences
- The Core Responsibilities of a Sales Engineer
- The Difference Between Sales Engineers and Solution Architects
- A Day in the Life of a Sales Engineer
- The Role of Sales Engineers in Modern SaaS Sales
- How Sales Engineers Bridge the Gap Between Sales and Product Teams
- Key Skills Every Sales Engineer Needs to Succeed
- Why Every Tech Company Needs a Sales Engineering Team
- The Evolution of Sales Engineering: From Tech Support to Strategic Partner
Select Writings
- Short Programmes and Consumer Behaviour
- Step by Step Guide to building AI First Product Features
- Journey through the Mind of Grown-up Technology Learner in India
- Mathematically modelling the RoI on Content Marketing
- Future of Income Share Agreements in India
- Step by Step Guide to building a Repeatable Sales Machinery
- What I learnt from building Mumbai’s largest offline Data Science Community?
- 8 Lessons from Scaling a Growth Function over 30 months
- After 33 Customer meetings I decided to NOT build a Product
- Design First Approach for B2B Products
- A Practical Guide To Packing for Travelling Salesman
- 18 Car Accessories for traveling salesman
- Farmers are (NOT) Poor
Tools and Technology
- The Role of Cloud Platforms in Sales Engineering
- Using Analytics to Improve Sales Engineering Outcomes
- Leveraging AR/VR for Product Demonstrations
- Using Automation to Simplify Sales Engineering Tasks
- Best Practices for Demo Environment Setup
- Emerging Technologies Every Sales Engineer Should Know
- Top Tools Every Sales Engineer Should Use in 2024
- How to Build a Tech Stack for Sales Engineering Teams
- The Role of CRM Tools in Sales Engineering
Tools and Technology
- How to Set Up an Effective Ticketing System
- A Guide to Integrating Support Tools with Your Tech Stack
- How to Use Chatbots Without Losing the Human Touch
- Best Practices for Using Knowledge Bases in Customer Support
- Leveraging Automation in Customer Support: Dos and Don’ts
- Mobile Support Tools for On-the-Go Customer Assistance
- How AI Is Transforming Customer Support
- Top 10 Customer Support Tools You Should Know
- The Best Live Chat Software for Seamless Customer Experiences
- Using CRM Tools to Enhance Customer Support
